SELL ON NUSA
SELL ON NUSA
Sign up now
Shipping policy
1. Order Processing
- Processing Time: Orders are typically processed within 2–5 business days after payment confirmation.
- Order Confirmation: You will receive an email confirmation with your order details and an estimated shipping date once your order is processed.
- Carriers: We partner with trusted couriers such as DHL for reliable international and domestic shipping.
-
Shipping Rates:
- Shipping: Standard shipping rates apply on all orders depending on location and item type.
-
Delivery Times:
- Domestic (Indonesia): 3–7 business days.
- International: 7–21 business days, depending on destination and customs processing.
- Customs and Duties: International orders may incur customs fees, duties, or taxes, which are the responsibility of the customer. We recommend checking with your local customs office for details.
- We ship worldwide, with primary markets including the North America, Europe, and Asia-Pacific regions. Some locations may have limited shipping options and therefore we may not be able to ship to certain destinations. To check with which destinations are available, add a product to cart and proceed to our checkout page, input your delivery address and our system will notify you if we are able to ship to your delivery location.
- Once your order ships, you will receive a tracking number via email. Use this to monitor your package’s progress on the courier’s website.
- Note: Tracking updates may take 24–48 hours to appear after shipment.
- Lost Packages: If your order doesn’t arrive within the estimated delivery time, contact us within 30 days of shipment. We’ll work with the courier to locate your package or provide a replacement/refund.
- Damaged Items: If your items arrives damaged, notify us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund, subject to availability.
- Return Policy: We accept returns for defective or incorrect items within 7 days of delivery. Items must be unused and in original packaging. Customers are responsible for return shipping costs unless the item is faulty.
- Refunds: Refunds are processed within 7–10 business days after we receive the returned item. See our Terms of Service for details.
For shipping inquiries, email us at contact@nusabali.co
We’re here to ensure your order arrives safely and on time.